HOW DOES JERRY WIN CUSTOMER SATISFACTION

Medical devices are becoming increasingly important as a key tool for connecting doctors and patients and improving the quality and efficiency of medical services. JERRY MEDICAL has always adhered to the customer-centric, not only providing customers with high-quality products and services, but also committed to meeting the needs of the society through continuous technological innovation and product upgrades.

1. Adhere to Customer-centric

We know that quality customer service is the cornerstone of long-term development. Therefore, we have established a perfect customer service system, from pre-sales consultation to after-sales support, every link is striving to achieve the ultimate. Whether it is a large medical institution or an individual clinic, JERRY MEDICAL can provide tailor-made solutions to ensure that customers have no worries during use.

Pre-sales Consultation: JERRY MEDICAL has a professional sales and technical support team that can provide customers with detailed medical device consultation, help customers understand the performance, scope of application and operation methods of the product, and ensure that customers choose the most suitable suitable for their own products.
Sales Support: We will provide full support, including installation and commissioning, operation training, etc., to ensure that the product can be put into use smoothly.

After-sales Service: With a perfect after-sales service solution, once the customer encounters any problem, it can respond quickly and provide solutions to ensure the normal use of the customer.

2. Necessary Product Training

The correct use of medical devices is not only related to the treatment effect, but also directly affects the safety of patients. Therefore, JERRY MEDICAL attaches great importance to the training of customers, medical staff and patients, through a variety of ways to ensure that they can master the use of medical device.

Customer Training: To help customers better understand and use products, we will explain in detail the functional characteristics and operating skills of new products.
Medical Staff Training: We provide professional training courses, covering basic operations, troubleshooting, daily maintenance and other aspects.
Patient Training: For medical devices that need to be used at home, we will also provide guidance for patients and their families to ensure that they can use the products safely and effectively at home.

3. Perfect Maintenance Services

The stable operation of medical devices is an important guarantee for medical services. To this end, we have established a professional maintenance service system.

Professional Maintenance Team: JERRY Medical has an experienced maintenance team, all members have the ability to handle various complex problems.
Quick Response Mechanism: Once receiving a repair report from a customer, we will contact customers in time to ensure that the problem can be solved in time.

4. Keep Innovating Technology

The medical device industry is making continuous progress. We always pay attention to the industry dynamics, actively invests in research and development, and launches new products that meet the market demand.

Market Research: Through market research, we can timely understand the changes in customer needs, which can provide direction for product development.
Product Iteration: We insist on continuously optimizing and upgrading products to ensure that the products are always in the leading position in the industry.

With excellent service, professional training, reliable maintenance and innovative products, JERRY MEDICAL has won the trust and support of our customers. In the future, we will continue to uphold the concept of’ ‘customer-centered”, and continue to provide the best product to contribute to the human healthy.